Frequently Asked Questions

General

What do I get?

Each brand comes with:

– A Unique Brand Name
– Logo (provided as JPG, PNG and EPS files)
– Stationary Design (Business Card, Letterhead, Compliment Slip) provided as PDF print ready files.
– Icon Set (provided as PNGs)
– Social Icons (provided as JPG files)
– Brand Imagery Set (4 images provided as hi-resolution Jpg)
– FREE Registered Domain Name (.com) transferred to your hosting account.

How long until I will receive my add-on items?

This will depend on item/s you want to purchase. The list below states how long it will take to receive your item/s:

  • Animated Video (60)s: 1 Week
  • Website: 2-3 Weeks
  • Word Template: 2-3 Days
  • Leaflet: 2-3 Days
  • Case Study: 2-3 Days
  • Roller Banner: 2-3 Days
  • Powerpoint: 2-3 Days

Can I customize the brand?

Basic customization is included with your purchase should you require very minor changes done to the brand/s, such as color changes, layout changes, element re-sizing, etc. It will be possible to request these changed using a form before checkout. 

For more extensive design work, we can provide those services separately.

What happens to my brand when I buy it?

It will be removed off the website immediately.

The brand files will be emailed to you up to 72 hours (3days) after purchase confirmation. 

How long does it take to receive my brand?

The brand files will be emailed to you up to 72 hours (3days) after purchase confirmation.

How many brands can I buy?

You may purchase as many brands as you like.

Can more than one person buy a brand?

No. Each brand can only be purchased once. As soon as you purchase a brand – it will be removed from the website.

Can someone steal my brand?

We have ensured that the .com names of our brands are unique. We have protected the brands with a watermark and the design and .com is held with our copyright until you purchase the domain / brand, when the copyright transfer to you.

After you purchase your brand/domain you should look to trademark the brand name and logo for your chosen industry: https://www.gov.uk/register-a-trademark (example for UK users) which will protect your brand. 

How do I receive the .com domain name?

Do you sell other peoples brand or domains on your site?

At the moment we don’t, but if you are interested in selling through us, please get in touch info@brand-picked.com

Naming

What if I already have a name?

You can buy any of the brands on sale and request to change the name to your company name before checkout by filling out the customisation form. You will unfortunately then not receive a .com domain. 

Please note: Our FREE Registered Domain Name service does not include custom domain names, only the domains sold with the brands

What if there is a company with the same name?

This does not necessarily mean you can not use the name / brand. There are many companies with the same business name. The important factor is that you are not working in the same industry area.

After you purchase your brand/domain you should look to trademark the brand name and logo for your chosen industry: https://www.gov.uk/register-a-trademark (example for UK users)

For more information contact us via email through the Contact page.

Can I buy just a domain name?

If you’d like to purchase one of our listed domains without the brand , we take all serious offers into consideration, but we are not really interested in domain-only sales. Please email your request and offer to: info@brand-picked.com

Do your names include any trademark rights?

No they do not.

Since we do not trademark our names, none of them include trademark rights. When purchasing a brand from us you are only buying the domain only and the ownership rights to the logo design artwork that we provide with it.

Payment

Do you do discounts?

We occasionally offer discounts codes. Look out for these of our social media accounts. You can apply these at checkout.

Do you accept card payments?

We accept payments via card and paypal.

My card isn't working / can't buy?

Please get in touch with us. 

Email: info@brand-picked.com

Can I make my purchase in installments?

At the present time we do not offer this, due to many complications that may arise.

Can I cancel my order?

You may request an order cancellation under the following circumstances:

  • Your order is less than 3 days old
  • The domain(s) you are purchasing have not been unlocked and authorization code sent to you
  • The domain has not been moved into your own domain management account

– Please note that we are not responsible for the successful receiving of email or voicemail. If you do not receive an email back from us confirming that your order has been canceled, it will continue to be processed. Please ensure you’ve received this email before concluding an order has been canceled — this email will include necessary information regarding your refund.

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